Management RolesRemote
LH01 - Product Operations Manager
REMOTEPosted December 22, 2025
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About the Project
We are working with a large, high-growth engineering organisation and for this role you will be responsible for driving operational excellence and ensuring organizationalreadiness for new product rollouts. You will act as the central point of coordination between Product, Customer Success, Delivery, Sales, Marketing, Partnerships, and Engineering teams to align communication, processes, and strategy around product development, launches, and ongoing improvements.
Role and Responsibilities
- Drive operational excellence, and readiness for new product rollouts to ensure users and internal teams know about changes/new functionality in the product;
- Work with Product, Customer Success, Delivery, Sales, Marketing, Partnerships and Engineering teams to create alignment, and improve communication and processes around product development, launch, and iteration;
- Maintain and update external and internal facing product roadmaps;
- Identify and surface trends from company data (zendesk tickets, clickup, productusage, etc.)
- Build, maintain, and monitor reports, dashboards, and metrics to evaluateopportunities for improvement or risks.
- Evangelize with appropriate leadership teams and stakeholders;
- Consult with the Product Knowledge team (documentation & training) for the content creation process across the product teams as well as surfacing updates around any changes or launches
- Coordinate roadmap rituals and own maintaining roadmap assets with the product teams
- Collaborate closely with product and design teams to ensure operational teamprocesses are factored into new product development plans and designs, and tointegrate solutions to identify user experience issues in upcoming versions
- Identify opportunities to improve product quality & user experience
- Create and maintain processes for the product team, and between the product team and stakeholders. (i.e. intaking and triaging enhancement requests, and tracking resolution.)
- Build frameworks and establish communication rituals to align the product team and ensure organizational awareness.
- Facilitate quarterly rituals to update Product Roadmap
- Own in-product guide’s, tours and product badges
- Work with HR, IT and the Product Knowledge team to ensure holistic everboarding for teams that work cross functionally with Product and/or Engineering (including Product, Engineering, Design, Customer Success, Marketing, etc.).
What We’re Looking For
Must-Haves:
- 4+ years of experience in one or more of the following areas: Program Management,Product Management, Product Operations, Project Management, Product Marketing, UXResearch or Operations
- Experience in gathering business insights and identifying trends from data
- Ability to use data to inform and support critical decisions;
- SQL skills highly preferred;
- Demonstrated ability to manage organizational change, including stakeholdercommunication, enablement, and feedback loops to drive adoption of new tools or processes.
- Excellent communication, the ability to engage internal and external customers.
- Strategic alignment, able to bring key partners across functions together.
- Ability to foster collaboration and facilitate teamwork.
- Experience with cross functional collaboration and negotiation.
- Experience evaluating, selecting, and implementing tools (e.g., JIRA, ClickUp,Amplitude, LaunchDarkly) for scaling teams and processes.
- Demonstrated ability to create scalable documentation and onboarding programs for internal teams.
- Exhibit an entrepreneurial mindset (self-motivated, tenacious, resourceful, nohandbook necessary).
- Thrive in and have past experience working in fast paced environments.
- Experience managing up, laterally, and down.
- Comfortable presenting to executive audiences and translating complexity into clarity. Nice-to-Haves:
- Background in B2B applications;
- Advanced degree (Masters);
- Experience building from scratch, navigating ambiguity and changing priorities, and executing independently;
- Obsessed with process improvement;
- Background in healthcare is a strong plus;
- Know how to adjust your communication style based upon your audience;
Benefits & Perks
We take care of our team so you can do your best work. Benefits include:
Time Off & Work-Life Balance
- WIN Days: 1 additional day off per month
- Holiday Break: 2 weeks off at the end of each year
- U.S. Holidays fully observed
- Flexible Time Off to support rest, balance and autonomy
- 4-Week Sabbatical after 4 years with the team
- Parental/Maternal leave
Health & Well-Being
- Health Insurance provided through SafetyWing while engaged by NeuronHire
- $50 Monthly Gym Allowance for fitness or wellness activities
Financial & Employee Support
- Competitive compensation aligned with experience and market standards
- $25 Lunch Allowance during all-hands meetings
- Last Generation Laptop
Community & Collaboration
- Occasional **all-expenses-paid trips **for team alignment, collaboration, and strategic sessions
- A highly supportive team culture designed around transparency, ownership, and impact
Growth & Purpose
- Opportunity to make a real impact in healthcare access and patient experience
- Work inside a large, mature engineering organization while enjoying the agility of a startup-like product team
- High visibility, high-impact role in a mission-driven environment
Why Join Us?
- You’ll be part of a major healthcare, AI initiative at a large engineering-driven company, where your leadership will shape how patients and providers interact with AI-powered workflows.
- This is a long-term role with high visibility. You’ll interact directly with senior leadership, and there is real opportunity to influence product, strategy and business impact.
- You’ll have the chance to build something meaningful at the intersection of AI, healthcare and user experience . This is a real opportunity to drive change in patient care.
- Flexible remote/hybrid working, in a dynamic environment that blends startup energy inside a robust engineering organisation.
Application Instructions
Please send the following here and we will contact you:
- Your résumé/CV highlighting leadership roles in AI/ML + healthcare or regulated environments, plus business-stakeholder engagement.
- Links to your portfolio, GitHub (or relevant code/sample / leadership stories) if available.
- Your availability (start date) and expected compensation (salary expectation).
- Any previous startup/founder or large-scale engineering organisation experience you have (optional but valued).