LH03 - Engineering AI Operations Manager
Application
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About the Company
We are partnering with a high-growth healthcare technology company transforming how patients access and experience care. The organization builds modern communication, scheduling, and workflow solutions that simplify how patients connect with providers and how care teams operate. With a strong product-market fit and a scaling R&D organization, the company is focused on operational excellence, engineering effectiveness, and leveraging AI to modernize internal development workflows.
About the Role – Engineering Operations Manager
Reporting to the Head of R&D Operations, the Engineering Operations Manager will be responsible for driving operational effectiveness across a growing engineering organization. This role sits at the intersection of engineering, product, customer delivery, and leadership. You will own and evolve engineering processes, tooling, metrics, and cross-functional alignment to ensure R&D teams operate efficiently, predictably, and at scale. This is a high-impact role for someone who combines operational rigor, program management strength, systems thinking, and a passion for improving how engineering organizations work.
Role & Responsibilities
Operational Excellence & Process Evolution
- Own and continuously improve engineering workflows, rituals, and operational standards.
- Develop and maintain documentation for engineering processes and best practices to ensure clarity and consistency across teams.
- Ensure operational practices evolve as the organization scales.
- Champion a culture of accountability, transparency, and continuous improvement.
Metrics, Performance & Continuous Improvement
- Monitor and report on key engineering performance indicators (e.g., cycle time, deployment frequency, AI tooling utilization).
- Analyze bottlenecks and partner directly with Engineering Managers to implement scalable improvements.
- Build and maintain internal dashboards for R&D and company leadership.
- Identify and drive opportunities to improve engineering effectiveness through AI tooling and automation.
Tooling, Automation & AI Enablement
- Manage engineering tooling and software stack.
- Build and implement automations within ticketing and workflow systems.
- Design and deploy AI agents to improve R&D productivity and operational efficiency.
- Evaluate, procure, and manage vendors supporting engineering operations.
Cross-Functional Alignment
- Partner with Product Operations to ensure quarterly and monthly R&D goals are visible and trackable.
- Collaborate closely with Customer Delivery and other cross-functional teams to mitigate risk and maintain alignment.
- Support resource planning and team structuring in partnership with engineering leadership.
Onboarding & Organizational Scaling
- Coordinate onboarding and training processes for new engineers.
- Ensure new team members ramp effectively within established standards and tools.
- Support long-term capacity planning and organizational design as engineering scales.
What We’re Looking For
Must-Haves
- Strong experience in Engineering Operations, Program Management, or Technical Operations within a product-led organization.
- Proven experience supporting scaling engineering teams.
- Deep understanding of engineering workflows, Agile methodologies, and performance metrics.
- Experience building and maintaining operational dashboards and reporting to leadership.
- Exposure to AI tooling and automation in engineering environments.
- Strong cross-functional communication skills and ability to influence without authority.
- Highly detail-oriented, structured, and execution-driven.
Nice-to-Haves
- Experience within healthcare or other regulated industries.
- Experience working in high-growth SaaS environments.
- Prior involvement in AI-driven workflow optimization or internal agent deployment.
- Vendor evaluation and procurement experience.
- Experience supporting R&D organizations of 50+ engineers.
Why Join?
- Join a mission-driven healthcare technology company improving patient access and care delivery.
- Work at the center of a scaling engineering organization where your impact will be measurable.
- Shape how engineering operates at scale, including AI-driven productivity enhancements.
- High visibility with R&D and company leadership.
- Flexible remote or hybrid working model within a fast-growing, product-focused organization.
Application Instructions
Please submit the following here:
- Your résumé/CV highlighting Engineering Operations, Program Management, or Technical Operations experience.
- Examples of operational dashboards, automation initiatives, or AI tooling implementations you have led (if available).
- Your availability (start date) and compensation expectations.
- Brief description of your experience supporting scaling engineering organizations.